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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Experiment
44,327
Theorie
20,637
Theory
20,362
Produktentwicklung
10,058
Relationship marketing
9,455
Beziehungsmarketing
9,430
New product development
9,220
Brand management
7,762
Markenführung
7,720
USA
6,923
Brand image
6,862
Markenimage
6,820
Spieltheorie
6,778
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6,634
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6,627
Innovation
5,881
Online-Handel
5,769
Online retailing
5,758
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5,677
Deutschland
5,394
Social Web
5,256
Social web
5,253
Germany
5,053
Online-Marketing
4,710
Internet marketing
4,696
Service quality
4,607
Dienstleistungsqualität
4,562
Brand
4,395
Markenartikel
4,389
Einzelhandel
4,278
Retail trade
4,239
Vertrauen
4,174
Innovationsmanagement
4,134
Confidence
4,132
Innovation management
4,000
Werbewirkung
3,846
Emotion
3,838
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970
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5,178
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
20
Bilgihan, Anil
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Huber, Frank
9
Kim, Woo Gon
9
Larivière, Bart
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
323
International journal of hospitality management
199
Journal of business research : JBR
154
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
78
Cogent business & management
73
Tourism management : research, policies, practice
59
Services marketing quarterly
58
Psychology & marketing
52
The service industries journal
51
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
41
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
31
The TQM journal : the international review of organizational improvement
30
Journal of the Academy of Marketing Science
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of retailing
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
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ECONIS (ZBW)
5,672
Other ZBW resources
162
BASE
2
RePEc
2
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1
Harmful effects of mental imagery and customer orientation during new product screening
DeRosia, Eric David
;
Elder, Ryan S.
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 637-651
Persistent link: https://www.econbiz.de/10012177608
Saved in:
2
Innovate by anticipating customer needs
Seidenberg, Ivan
- In:
Sparking innovation
,
(pp. 12-16)
.
2008
Persistent link: https://www.econbiz.de/10003758896
Saved in:
3
Kundenzufriedenheit bei effizienter Variantenvielfalt im Automobilbau : Verbesserung der Konzeptqualität durch präventive Methoden
Stappenbeck, Anika
-
2011
Persistent link: https://www.econbiz.de/10008905682
Saved in:
4
Some people just want to read : the roles of age, interactivity, and perceived usefulness of print in the consumption of digital information products
Kirk, Colleen P.
;
Chiagouris, Larry
;
Gopalakrishna, Pradeep
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 168-178
Persistent link: https://www.econbiz.de/10009507877
Saved in:
5
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
Saved in:
6
Antecedents and consequences of innate willingness to pay for innovations : understanding motivations and consumer preferences of prospective early adopters
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
; …
- In:
Technological forecasting & social change : an …
99
(
2015
),
pp. 252-266
Persistent link: https://www.econbiz.de/10011524547
Saved in:
7
Do satisfied customers bad-mouth innovative products?
Roehm, Michelle L.
;
Roehm, Harper A.
- In:
Psychology & marketing
27
(
2010
)
12
,
pp. 1134-1153
Persistent link: https://www.econbiz.de/10008760272
Saved in:
8
Attractive quality for requirement assessment during the front-end of innovation
Rejeb, Helmi Ben
;
Boly, Vincent
;
Morel-Guimaraes, Laure
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 216-234
Persistent link: https://www.econbiz.de/10008938673
Saved in:
9
Dynamic impacts of aspects of appearance and technology on consumer satisfaction : empirical evidence from the smartphone market
Kim, Seungjin
;
Katsumata, Sotaro
;
Akiike, Atsushi
- In:
The review of socionetwork strategies
14
(
2020
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012306105
Saved in:
10
Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
6
,
pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
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