//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The conflict between partnersh...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
25
Konsumentenverhalten
25
Brand image
13
Markenimage
13
Brand
12
Brand management
12
Markenartikel
12
Markenführung
12
Experiment
8
Cognition
4
Experimental design
4
Kognition
4
Numerical cognition
4
Hierarchy
3
Incomplete information
3
Line extensions
3
Perception
3
Round numbers
3
Theorie
3
Theory
3
Unvollkommene Information
3
Wahrnehmung
3
Alphanumeric
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Brand extension
2
Brand names
2
Children
2
Compensatory inferences
2
Competition
2
Complaint management
2
Customer service
2
Decision
2
Decision aids
2
Decision making
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Entscheidung
2
Ernährung
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Palmeira, Mauricio
2
Koo, Minjung
1
Ma, Junzhao
1
Sharifi, Seyed Shahin
1
Spassova, Gerri
1
Sung, Hyun-Ah
1
Published in...
All
European journal of marketing
1
Journal of hospitality marketing & management
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
2
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->