Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...

This paper examines customer satisfaction in Islamic banks in Qatar in comparison with their conventional counterpart. It is an attempt to investigate whether Islamic banks have overcome the obstacle of being relatively new; whether they have started providing satisfying services to their...

Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...

Microfinance is an emerging concept which is improving the socioeconomic status of customers. This study assesses customer satisfaction of clients of Islamic and conventional microfinance providers using a sample of 578 clients i.e. 289 from each side. Akhuwat and Kashf (Islamic microfinance)...

“Fintech” is a rapidly expanding segment of the financial market that is receiving much attention from investors and increasing regulatory scrutiny. While the attention is rising, very little is known about the performance of these lending sources on the outcomes of small businesses that...