Similar Search Results

The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy

Wang, Cheng-Kun; Masukujjaman, Mohammad; Syed Shah Alam; … - In: International Journal of Financial Studies : open … 11 (2023) 1, pp. 1-19

This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from thirteen non-banking financial...

Persistent link: https://www.econbiz.de/10013550051

Retail loyalty programs in Malaysia : the relationship of equity, value, satisfaction, trust, and loyalty among cardholders

Nor Asiah Omar; Syed Shah Alam; Norzalita Abd Aziz; … - In: Journal of business economics and management 12 (2011) 2, pp. 332-352

Persistent link: https://www.econbiz.de/10009533062

Online service failure : diagnosing customer's evaluation of critical incidents outcomes

Ahmad, Maisarah; Kadir, Suhaila Abdul; Syed Shah Alam; … - In: International journal of applied business and economic … 13 (2015) 1, pp. 239-257

Persistent link: https://www.econbiz.de/10011376176