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Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.; Aali, Abdulrahman Yousef al-; Lim, … - In: Journal of global marketing 29 (2016) 1/5, pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
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Internal service quality and external service quality using two versions of SERVQUAL scale : An empirical evidence from five malls in the capital city of Saudi Arabia
Almohaimmeed, Bader M. - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 20 (2019), pp. 158-169
Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...
Persistent link: https://www.econbiz.de/10012020043
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The satisfaction of Saudi customers toward mobile banking in Saudi Arabia and the United Kingdom
Al-Otaibi, Sultan; Aljohani, Naif Radi; Hoque, Md. Rakibul - In: Journal of global information management : an official … 26 (2018) 1, pp. 85-103
Persistent link: https://www.econbiz.de/10011809675
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Effects of reengineering on the employee satisfaction‐customer satisfaction relationship
Burke, Ronald J.; Graham, Jim; Smith, Frank - In: The TQM Magazine 17 (2005) 4, pp. 358-363
Purpose – This paper seeks to examine the correlations between measures of employee satisfaction and customer satisfaction before and after a major process reengineering initiative. Design/methodology/approach – Data were collected in 130 branches of a large financial services organization...
Persistent link: https://www.econbiz.de/10015033101
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Repeat purchase intentions in online shopping : the role of satisfaction, attitude, and online retailers' performance
Abdul-Muhmin, Alhassan G. - In: Journal of international consumer marketing 23 (2011) 1, pp. 5-20
Persistent link: https://www.econbiz.de/10008858061
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Value factors determining consumer satisfaction at full-scale restaurants in Saudi Arabia
Sadi, Muhammad Asad; Saricimen, Taha - In: Journal for global business advancement : JGBA 3 (2010) 4, pp. 285-294
Persistent link: https://www.econbiz.de/10008746107
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Drivers of customer satisfaction : perspectives from the food retail sector of an Arab nation
Sohail, M. Sadiq; Anwar, Syed Aziz; Rabbie, Fuad Hossain - In: Journal for global business advancement : JGBA 5 (2012) 3, pp. 181-192
Persistent link: https://www.econbiz.de/10009725672
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What drives consumers' continuance intention to e-shopping? : conceptual framework and managerial implications in the case of Saudi Arabia
Al-Maghrabi, Talal; Dennis, Charles - In: International journal of retail & distribution management 39 (2011) 12, pp. 899-926
Persistent link: https://www.econbiz.de/10009407645
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Customers perceptions toward the use of online services : the case of Saudi telecommunication sector
Al-Shourah, Abdullah Ahmed - In: Journal of management research 6 (2014) 1, pp. 239-256
Persistent link: https://www.econbiz.de/10010430645
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Determinants of e-commerce customer satisfaction, trust, and loyalty in Saudi Arabia
Eid, Mustafa I. - In: Journal of electronic commerce research : JECR 12 (2011) 1, pp. 78-93
Persistent link: https://www.econbiz.de/10009295566