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Examines how an Israeli electronics company has implemented its TQM policy, specifically by placing a priority on customer satisfaction. Profiles the organization′s TQM philosophy and the way in which quality is managed throughout the company. Spotlights the quality management strategy of...
Persistent link: https://www.econbiz.de/10015033289
Reports on how Sodexho has improved service using total quality management. Discusses how achieving customer satisfaction in the service industry means knowing what the customers′ requirements are. Asserts that TQM has allowed the company to create the “perfect” customer/supplier...
Persistent link: https://www.econbiz.de/10015033796