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~subject:"Customer satisfaction"
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Customer satisfaction
Perception
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Tanford, Sarah
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Sreejesh, S.
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Ahmed Hassaan Mohammed Ali
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International journal of hospitality management
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Journal of strategic marketing
6
Journal of Services Marketing
4
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The international journal of bank marketing : IJBM
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Tourism management : research, policies, practice
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Cogent business & management
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International Journal of Contemporary Hospitality Management
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International journal of business information systems : IJBIS
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International journal of contemporary hospitality management
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International journal of leisure and tourism marketing : IJLTM
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International journal of services and operations management
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Journal of education for business
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Journal of retailing
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Journal of service management
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Journal of the Academy of Marketing Science
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Managing service quality : MSQ ; an international journal
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Quality management journal : QMJ
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Total quality management & business excellence
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Amfiteatru economic : an economic and business research periodical
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Enlightening tourism : ET ; a pathmaking journal
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GITAM journal of management : a quarterly publication of GITAM Institute of Management
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Global supply chain quality management : product recalls and their impact
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International Journal of Culture, Tourism and Hospitality Research
2
International Journal of Retail & Distribution Management
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International business and economics research journal
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International journal of management practice : IJMP
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International journal of sports marketing & sponsorship
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Journal of Economic and Administrative Sciences
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Journal of Islamic marketing
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Journal of air transport management
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of information & knowledge management : JIKM
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RePEc
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1
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
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2
Friend or foe? : the impact of relational ties with comparison others on outcome fairness and satisfaction judgments
Sherf, Elad N.
;
Venkatarmani, Vijaya
- In:
Organizational behavior and human decision processes : …
128
(
2015
),
pp. 1-14
Persistent link: https://www.econbiz.de/10011342217
Saved in:
3
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
4
Applying transaction utility theory to sales promotion : the impact of culture on consumer satisfaction
McNeill, Lisa S.
;
Fam, Kim Shyan
;
Chung, Kim
- In:
The international review of retail, distribution and …
24
(
2014
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10010367007
Saved in:
5
Personality and pay satisfaction : examining the relationship of a sample of blue collar workers personality and their pay satisfaction levels
Nielson, Blake E.
;
Smith, J. R.
- In:
Journal of management research
6
(
2014
)
4
,
pp. 63-78
Persistent link: https://www.econbiz.de/10010431446
Saved in:
6
The impact of better-than-average bias and relative performance pay on performance outcome satisfaction
Kobussen, Glen
;
Kalagnanam, Suresh
;
Ganesh, Vaidyanathan
- In:
Accounting perspectives : a journal of The Canadian …
13
(
2014
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10010411449
Saved in:
7
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
8
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
9
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
10
PRM index : a customer satisfaction enhancement tool for Indian automobile sector
Agarwal, Anuja
;
Singh, Deepali
;
Agrawal, Gaurav
- In:
International journal of management practice : IJMP
10
(
2017
)
1
,
pp. 49-74
Persistent link: https://www.econbiz.de/10011723477
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