Ho, Samuel K.M. - In: International Journal of Quality & Reliability Management 11 (1994) 9, pp. 74-89
relationships between ISO 9000 and TQM are discussed. Finally, a framework for implementation of either scheme is suggested based on … businesses in the world: namely, the International Quality Management Standard ISO 9000 and total quality management (TQM). Much …. Attempts to find out what is so special about ISO 9000 and TQM and why it is ecessary for industries and businesses to acquire …