Viele Unternehmen haben in den letzten Jahren ihr Qualitätsmanagement-System intensiv weiterentwickelt. Für viele stellt sich die Frage: Wie können wir noch besser werden? Die Lösung dafür heißt TUNE! Klaus Kobjoll und Roland Berger geben eine verblüffend einfache, aber überzeugende...

The bestselling author of "QBQ!" shows how anyone can use the unlimited potential of accountability to create an outstanding organization. Miller's newest book offers practical ideas for creating a distinguished group with which customers will want to work

On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies. Amazon had been courting...

The Basics of Six Sigma -- The Grass Roots of Six Sigma -- Creating the Cultural Structure -- Preliminary Tasks -- A Six Sigma Continuous Improvement Teaming Model -- Step 1: Create the Operational Statement and Metric -- Step 2: Define the Improvement Teams -- Step 3: Identify Potential Causes...