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Human relations : towards the integration of the social sciences
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Pour une prise en compte des dynamiques professionnelles des agents de contact dans la conception de la relation de service
Suquet, Jean-Baptiste
- In:
Innovations et services
,
(pp. 415-435)
.
2007
Persistent link: https://www.econbiz.de/10003488917
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Knocking sovereign customers off their pedestals? : when contact staff educate, amateurize, and penalize deviant customers
Rouquet, Aurélien
;
Suquet, Jean-Baptiste
- In:
Human relations : towards the integration of the social …
74
(
2021
)
12
,
pp. 2075-2101
Persistent link: https://www.econbiz.de/10012662984
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