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Customer service
Greece
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Service quality
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Dienstleistungsqualität
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Holiday behaviour
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Customer satisfaction
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Serbia
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Brand image
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Customer services quality
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Andronikidis, Andreas
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Alexiadou, Chrysi
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Bellou, Victoria
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Kamvysi, Konstantina
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International journal of quality & reliability management
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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Integrating DEAHP and DEANP into the quality function deployment
Kamvysi, Konstantina
;
Gotzamani, Katerina
;
Georgiou, …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 293-316
Persistent link: https://www.econbiz.de/10003978229
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Quality in bank service encounters : assessing the equivalence of customers' and front-line employees' perceptions
Alexiadou, Chrysi
;
Stylos, Nikolaos
;
Andronikidis, Andreas
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1431-1450
Persistent link: https://www.econbiz.de/10011805122
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