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Customer service
Consumer behaviour
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Konsumentenverhalten
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Experiment
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Emotion
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Hong Kong
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Theory of preferences
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Werbung
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Beschwerdemanagement
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Beziehungsmarketing
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Brand image
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Complaint management
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Decision under uncertainty
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Entscheidung unter Unsicherheit
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Wan, Lisa C.
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Wyer, Robert S.
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Su, Lei
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Psychology & marketing
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ECONIS (ZBW)
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The role of relationship norms in responses to service failures
Wan, Lisa C.
;
Hui, Michael K.
;
Wyer, Robert S.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
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2
The contrasting influences of incidental anger and fear on responses to a service failure
Su, Lei
;
Wan, Lisa C.
;
Wyer, Robert S.
- In:
Psychology & marketing
35
(
2018
)
9
,
pp. 666-675
Persistent link: https://www.econbiz.de/10011970127
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