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Customer service
Consumer behaviour
43
Konsumentenverhalten
41
Relationship marketing
32
Beziehungsmarketing
31
USA
14
United States
14
Customer integration
13
Customer satisfaction
13
Kundenintegration
13
Kundenzufriedenheit
12
Dienstleistungsqualität
11
Service quality
11
Einzelhandel
8
Retail trade
8
Advertising
7
Corporate reputation
7
Firmenimage
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Kundenservice
7
United Kingdom
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Advertising effects
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Beschwerdemanagement
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Complaint management
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Emotion
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Großbritannien
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Online retailing
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Online-Handel
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Werbewirkung
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Cultural identity
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Dienstleistungssektor
5
Kulturelle Identität
5
Service industry
5
Social Web
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Social web
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Werbung
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Brand image
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Dienstleistung
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Beatty, Sharon E.
6
Northington, William Magnus
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Barnes, Donald C.
1
Collier, Joel E.
1
Gillson, Stephanie T.
1
Gremler, Dwayne D.
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Harrison, Mary P.
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Hassan, Louise
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Holloway, Betsy Bugg
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Korschun, Daniel
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Morgan, Robert M.
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Ogilvie, Jessica
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Pelletier, Mark J.
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Schaarschmidt, Mario
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Schäfers, Tobias
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Shiu, Edward
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Sirianni, Nancy J.
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Vivek, Shiri
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Vivek, Shiri D.
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Journal of service research : JSR
2
European journal of marketing
1
Journal of marketing theory and practice
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Journal of service research
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Journal of service theory and practice
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Psychology & marketing
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ECONIS (ZBW)
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Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer engagement : exploring customer relationships beyond purchase
Vivek, Shiri D.
;
Beatty, Sharon E.
;
Morgan, Robert M.
- In:
Journal of marketing theory and practice
20
(
2012
)
2
,
pp. 127-145
Persistent link: https://www.econbiz.de/10009551731
Saved in:
3
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
4
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
5
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
6
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
7
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Gillson, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
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