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E-Mail-Management in der Schweizer Hotellerie : Ergebnisse einer Untersuchung zum Stand der Kundenkommunikation mittels E-Mail und den Einsatzpotenzialen von E-Mail Response Manage...

Fux, Michael (contributor); Schegg, Roland (contributor); … - 2008

Persistent link: https://www.econbiz.de/10003796579

Elektronischer Kundenservice bei touristischen Destinationen : eine Analyse der Effekte von Angebotsanfragesystemen

Fux, Michael (contributor); Eggel, Stefan (contributor); … - 2007

Persistent link: https://www.econbiz.de/10003796563

Elektronischer Kundenservice bei Tourismusorganisationen : eine Analyse der E-Mail-Kommunikation

Noti, Martina (contributor); Fux, Michael (contributor) - 2005

Persistent link: https://www.econbiz.de/10003389397

E-mail customer service in the Tunesian hotel industry

Gherissi-Labben, Thouraya; Schegg, Roland; Murphy, Jamie - In: Tourism review of AIEST 58 (2003) 2, pp. 18-26

Persistent link: https://www.econbiz.de/10001931468

E‐mail customer service in the Tunisian hotel industry

Gherissi‐Labben, Thouraya; Schegg, Roland; Murphy, Jamie - In: Tourism Review 58 (2003) 2, pp. 18-26

This research replicates and extends Frey et al. (2003), using a typical e‐mail query to investigate e‐mail customer service by 260 Tunisian hotels. Based on the hotel responses, this study found that guests had one chance in ten of receiving a reply within a day and even less chance that...

Persistent link: https://www.econbiz.de/10015034123