//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Ökologisch vorteilhafte Geträn...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
Deutschland
35
Germany
25
EU-Staaten
20
Klimawandel
18
Umweltpolitik
16
Climate change
14
EU countries
14
Emotion
13
Naturschutz
13
Ausschreibung
12
Competitive tendering
10
Environmental policy
10
Nature conservation
10
Agrarpolitik
9
Arbeitsverhalten
9
Artenvielfalt
9
Biodiversity
9
CDP
9
Energiepolitik
9
Transaktionskosten
9
Work behaviour
9
climate change adaptation
9
Agrarsubvention
8
Energieversorgung
8
Ausschreibungen
7
Förderung erneuerbarer Energien
7
Getränkeverpackung
7
Landscape conservation
7
Landschaftsschutz
7
Relationship marketing
7
Transaction costs
7
agri-environmental policy
7
climate change
7
ecological services
7
Agricultural policy
6
Agricultural subsidy
6
Beziehungsmarketing
6
Biodiversität
6
Climate policy
6
Consumer behaviour
6
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Aufsatz im Buch
1
Book section
1
Language
All
English
6
Author
All
Groth, Markus
6
Wang, Karyn L.
3
Hennig-Thurau, Thorsten
2
Wu, Yu
2
Yue, Yumeng
2
Hu, Xinyu
1
Minbashian, Amirali
1
Subramony, Mahesh
1
Walsh, Gianfranco
1
Zhang, Kaixin
1
more ...
less ...
Published in...
All
Journal of service research
2
Academy of Management journal : AMJ
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Journal of service management
1
Personnel psychology : a journal of applied research
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
2
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
3
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
4
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
5
It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 478-493
Persistent link: https://www.econbiz.de/10013395983
Saved in:
6
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->