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Customer service
Consumer behaviour
174
Konsumentenverhalten
172
Anthropomorphism
114
Concept of man
88
Menschenbild
88
consumer preference
74
anthropomorphism
65
Consumer preference
57
Artificial intelligence
36
Brand image
35
Markenimage
34
Beziehungsmarketing
30
Künstliche Intelligenz
30
Relationship marketing
30
Brand management
28
Markenführung
28
Willingness to pay
27
Zahlungsbereitschaftsanalyse
26
Advertising effects
23
Werbewirkung
23
Robot
21
Roboter
21
Präferenztheorie
20
Theory of preferences
20
Emotion
19
Conjoint analysis
18
Customer satisfaction
18
Consumer Preference
17
Dienstleistungsqualität
17
Service quality
17
Kundenzufriedenheit
16
Brand
14
Conjoint-Analyse
14
Markenartikel
14
Advertising
13
Werbung
13
artificial intelligence
13
conjoint analysis
13
Kundenservice
12
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15
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1
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English
15
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Adam, Martin
2
Benlian, Alexander
2
Choi, Sungwoo
2
Mattila, Anna S.
2
Wessel, Michael
2
Bahmannia, Somayeh
1
Belanche, Daniel
1
Biggemann, Sergio
1
Bolton, Lisa E.
1
Bunosso, Isabella
1
Casaló, Luis V.
1
Chang, Yaping
1
Chatrath, Sarvjeet Kaur
1
Crolic, Cammy
1
Dale, Naomi F.
1
Della Corte, Valentina
1
Doorn, Jenny van
1
Fakhimi, Arezoo
1
Fatima, Johra Kayeser
1
Flavián Blanco, Carlos
1
Fotheringham, Darima
1
Garry, Tony
1
Gottlieb, Udo
1
Gursoy, Dogan
1
Hadi, Rhonda
1
Holthöwer, Jana
1
Jin, Hyun Seung
1
Johns, Raechel
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Khan, Md Irfanuzzaman
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Levine, Lindsay R.
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Li, Yi
1
Li, You
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Liu, Qing
1
Prisco, Anna
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1
Sheehan, Ben
1
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1
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International journal of hospitality management
3
International journal of consumer studies
2
Journal of the Academy of Marketing Science
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Electronic Markets
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of service research
1
The service industries journal
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ECONIS (ZBW)
14
EconStor
1
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1
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic Markets
31
(
2020
)
2
,
pp. 427-445
-in-the-door technique affect user request compliance. Our results demonstrate that both
anthropomorphism
as well as the need to stay …
Persistent link: https://www.econbiz.de/10014503687
Saved in:
2
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
2
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
Saved in:
3
Blame the bot :
anthropomorphism
and anger in customer-chatbot interactions
Crolic, Cammy
;
Thomaz, Felipe
;
Hadi, Rhonda
;
Stephen, …
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
Saved in:
4
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
Saved in:
5
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
6
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
7
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
8
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
9
Effect of customer's perception on service robot acceptance
Li, Yi
;
Wang, Chongli
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
Saved in:
10
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
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