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Customer service
Meta-analysis
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Service quality
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Black, Hulda G.
2
Crosno, Jody L.
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Kelley, Scott W.
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Rinaldo, Shannon B.
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Skinner, Steven J.
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Vincent, Leslie H.
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Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
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Customers helping customers : payoffs for linking customers
Black, Hulda G.
;
Vincent, Leslie H.
;
Skinner, Steven J.
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 391-401
Persistent link: https://www.econbiz.de/10010419903
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2
Half full or half empty : the role of optimism in boundary-spanning positions
Crosno, Jody L.
;
Rinaldo, Shannon B.
;
Black, Hulda G.
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 295-309
Persistent link: https://www.econbiz.de/10003804817
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