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Taiwan
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Journal of travel and tourism marketing
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The journal of services marketing
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
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