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Pro-active Dynamic Vehicle Routing : Real-Time Control and Request-Forecasting Approaches to Improve Customer Service
Ferrucci, Francesco - 2013
Introduction -- Introduction to Tour Planning: Vehicle Routing and Related Problems -- The Considered RDOPG Applications -- Review of the Literature Related to the Considered RDOPG Applications -- A New Deterministic Real-Time Control Approach for RDOPG Applications.- A New Forecasting Approach...
Persistent link: https://www.econbiz.de/10014016564
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Dynamische Tourenplanung für Kunden- und Lieferdienste
Suppa, Uli - 2013
Persistent link: https://www.econbiz.de/10010237127
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Bedienungsqualität im Einzelhandel
Schuckel, Marcus - 1999
Persistent link: https://www.econbiz.de/10001400709
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DV-Prozesse zur Auftragsführung
Kargl, Herbert - 2018 - Reprint 2018
Persistent link: https://www.econbiz.de/10014508543
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DV-Prozesse zur Auftragsführung
Kargl, Herbert - 1996
Persistent link: https://www.econbiz.de/10014267367
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Customer selection and profit maximization in vehicle routing problems
Aksen, Deniz; Aras, Necati - In: Operations research proceedings 2005 : selected papers …, (pp. 37-42). 2006
Persistent link: https://www.econbiz.de/10003346998
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A stochastic vehicle routing problem with travel time uncertainty : trade-off between cost and customer service
Zhang, Junlong; Lam, William H. K.; Chen, Bi Yu - In: Networks and spatial economics : a journal of … 13 (2013) 4, pp. 471-496
Persistent link: https://www.econbiz.de/10010226675
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Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin - In: International journal of operations & production … 36 (2016) 4, pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga; Zhang, Jiheng - In: Operations research 62 (2014) 4, pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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Time slot management in attended home delivery
Agatz, Niels; Campbell, Ann; Fleischmann, Moritz; … - 2008
Persistent link: https://www.econbiz.de/10003719982