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~subject:"Customer service"
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Customer service
Consumer behaviour
41
Konsumentenverhalten
37
Service quality
36
Dienstleistungsqualität
32
Relationship marketing
31
Beziehungsmarketing
28
Customer satisfaction
20
Kundenzufriedenheit
17
Dienstleistungssektor
16
Service industry
16
Health care
13
Gesundheitsversorgung
11
Kundenservice
11
Australia
10
Betriebliche Wertschöpfung
10
Emotion
10
Value creation
10
Beschwerdemanagement
9
Complaint management
9
Gesundheitswesen
9
Health care system
9
Internet marketing
9
Advertising effects
8
Australien
8
Customer experience
8
Customer integration
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Dienstleistung
8
Kundenintegration
8
Services
8
Werbewirkung
8
Customer value
7
Kundenwert
7
Online-Marketing
7
Satisfaction
7
Advertising
6
Service innovation
6
Theorie
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Theory
6
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McColl-Kennedy, Janet R.
7
Danaher, Peter J.
4
Gustafsson, Anders
4
Dagger, Tracey S.
3
Danaher, Tracey S.
2
Sirianni, Nancy J.
2
Sok, Keo Mony
2
Sok, Phyra
2
Witell, Lars
2
Aksoy, Lerzan
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Butcher, Ken
1
Field, Joy M.
1
Fotheringham, Darima
1
Gibbs, Brian J.
1
Huang, Ming-Hui
1
Lemon, Katherine N.
1
Nguyen, Doan T.
1
Ostrom, Amy L.
1
Roberts, John H.
1
Roberts, Ken
1
Simpson, Alan
1
Snyder, Hannah
1
Sparks, Beverley
1
Subramony, Mahesh
1
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1
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Journal of service research : JSR
3
European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
The journal of services marketing
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ECONIS (ZBW)
11
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1
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
2
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
5
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
6
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
10
How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.
;
Danaher, Peter J.
;
Gibbs, Brian J.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
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