Although business process management (BPM) is an important organizational practice for improving operational competitiveness of organizations, research has shown that as many as 60–80% of BPM initiatives are unsuccessful. This study provides a methodology to evaluate BPM implementation...

Purpose This paper aims to introduce a joint DEMATEL and NK methodology to develop a process model for introducing and implementing relational supply chain practices for low-carbon supply chains. Using this process model as a guide, insights into specific practices and how to implement these...