Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station....

This study discusses a novel method called automatic process measurement, which is based on the idea of mining process data from workflow logs. We improve the process mining technique by using Bluetooth wireless technology to do real-time acquisition of process data. The automatic measurement...