Purpose – This paper aims to analyze and benchmark the operating efficiency of resale shops run by a charity organization and to suggest strategies for improved operations. Design/methodology/approach – Data envelopment analysis (DEA) was used to compare the operations of nine resale shops...

Purpose – The purpose of this paper is to measure and benchmark the retail operations of selected coffee stores owned by a specialty coffee company. Design/methodology/approach – Data envelopment analysis is used for benchmarking the performance of eight coffee stores for two years using...