This paper presents a network model incorporating customer satisfaction into efficiency and productivity measures. The network consists of a production node and a consumption node and offers flexibility in modelling the production and consumption process. Allocation of input resources to...

This paper presents a number of approaches to estimate returns to scale properties of general multiple-input muliple-output technologies. Both qualitative scale efficiency-properties and quantitative scale elasticity-properties are covered. The estimation approaches considered are based on data...

The purpose of this paper is to use the bootstrap resampling technique to calculate confidence intervals for efficiency measures and Malmquist productivity indices. The efficiency and productivity measures are obtained from non-parametric linear programming models using primal production data....