The introduction of competitive mechanisms and of markets or market-type instruments is a common topic in recent public sector modernisation everywhere. This paper explores the role, the trends and the effects of introducing market-oriented incentives into the discourse about reforming state and...

Information and communication technology (ICT) is central to reforming governance, innovating public services, and building inclusive information societies. Countries are learning to weave ICT into their strategies for transforming government as enterprises have learned to use ICT to innovate...