Disputes over transactions on two-sided platforms are common and are usually arbitrated through platforms’ customer service departments or third-party service providers. In this paper, we study crowd-judging, a novel crowd-sourcing mechanism whereby users (buyers and sellers) volunteer as...

Rule-making and dispute resolution are essential functions of online platforms. Many of these platforms have traditionally adopted a centralized model of governance to create and enforce rules for platform participants. However, a large number of online platforms, particularly those in China,...