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Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.; Tong, Jordan D. - In: Manufacturing & service operations management : M & SOM 22 (2020) 5, pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
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Broaden the decision frame to make effective decisions
Larrick, Richard P. - In: Handbook of principles of organizational behavior : …, (pp. 461-480). 2009
Persistent link: https://www.econbiz.de/10003867274
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Power, competitiveness, and advice taking : why the powerful don’t listen
Tost, Leigh Plunkett; Gino, Francesca; Larrick, Richard P. - In: Organizational behavior and human decision processes : … 117 (2012) 1, pp. 53-65
Persistent link: https://www.econbiz.de/10009503854
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The contingent wisdom of dyads : when discussion enhances vs. undermines the accuracy of collaborative judgments
Minson, Julia A.; Mueller, Jennifer S.; Larrick, Richard P. - In: Management science : journal of the Institute for … 64 (2018) 9, pp. 4177-4192
Persistent link: https://www.econbiz.de/10011921508
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Translated attributes as choice architecture : aligning objectives and choices through decision signposts
Ungemach, Christoph; Camilleri, Adrian R.; Johnson, Eric J. - In: Management science : journal of the Institute for … 64 (2018) 5, pp. 2445-2459
Persistent link: https://www.econbiz.de/10011874356