Maddulapalli, Anil Kumar; Yang, Jian-Bo; Xu, Dong-Ling - In: European Journal of Operational Research 220 (2012) 3, pp. 762-776
It is widely acknowledged that understanding and prioritizing the voice of customer is a critical step in new product development. In this work, we propose a novel approach to handle missing and incomplete data while combining information from different surveys for prioritizing customer voices....