Irani, Zahir; Choudrie, Jyoti; Love, Peter E.D.; … - In: International Journal of Quality & Reliability Management 19 (2002) 5, pp. 596-609
Teamwork is increasingly seen as a prerequisite for many job functions within those organisations seeking to sustain total quality management (TQM). However, the daunting task of creating a teamwork environment within many companies is often left to pro‐active senior management that assumes...