Total quality management (TQM) has been perceived as a competitive strategy to improve continually the quality of products and processes. However, the initial stages of TQM implementation may encounter major problems owing to misplaced efforts. The extent to which TQM is successful in an...

Purpose – Proposes a model of strategic planning as a basis to overcome the identified shortcomings in the past empirical research. The basic assumption of the proposed model is that an appropriate strategic analysis is necessary in order to ensure appropriate strategic decisions....

Purpose – Government‐owned utility systems at many locations are old, obsolete, and unreliable. Replacement of these systems has become more technically and operationally complex, thereby making them more difficult for personnel to operate and maintain. In response, some governmental...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – This paper aims to introduce a new method for the evaluation and selection (filtering) of alternatives in a complex multi‐criteria decision environment. Design/methodology/approach – The method uses an original modified outranking methodology to select optimal opportunities among...