In response to the criticism on the measurement system of self‐assessment against the European Foundation for Quality Management (EFQM) model, this paper reports the development of a more scientific and accurate scoring method. The decision model constructed has focused on the “processes”...

Managers at Agfa, the UK arm of the Belgium‐based imaging company Agfa‐Gevaert, were highly skilled in the technical aspects of their jobs, but lacked many of the essential people and performance‐management skills needed for success in the modern business world. Following a six‐month...

Current spirit at work literature often assumes spirituality needs to be introduced to the workplace. This paper offers an additional perspective, arguing that spirituality is already present, as many individuals have spiritual beliefs but struggle to articulate or enact these beliefs at work....

The Co‐ordinated Management of Meaning (CMM) is a social constructionist theory of human action which provides insight into the structure and process of multi‐person decision making. In the CMM analysis presented here, the Hughes family′s vacation decision making supplies an episode within...

Theory and practice indicate that managers experience considerable difficulty and exhibit limited rationality as they attempt to grasp, process, and understand the often ambiguous requirements of managerial tasks. Argues the efficacy of mental imagery and visualization as a means to overcome...