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Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline

Batt, Rosemary L. - In: ILR review : the journal of work and policy 54 (2000/01) 2, pp. 425-449

Persistent link: https://www.econbiz.de/10001578484

Labor market institutions and restructuring in US deregulated telecommunications services

Batt, Rosemary L. - In: Creating competitive capacity : labor market …, (pp. 131-142). 2000

Persistent link: https://www.econbiz.de/10001494356

Deregulation and restructuring in telecommunications services in the United States and Germany

Batt, Rosemary L.; Darbishire, Owen - In: Labor, business, and change in Germany and the United States, (pp. 17-54). 2001

Persistent link: https://www.econbiz.de/10001694892

Explaining Wage Inequality in Telecommunications Services : Customer Segmentation, Human Resource Practices, and Union Decline

Batt, Rosemary - 2008

This study examines factors related to within-occupation wage inequality among service and sales workers in the telecommunications industry. The author draws on a 1998 survey of a nationally representative sample of 354 service and sales centers in the industry to examine the importance of...

Persistent link: https://www.econbiz.de/10014036497