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Service value revisited: Speci...
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Deutschland
Beziehungsmarketing
17
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Service quality
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Gremler, Dwayne D.
2
Brach, Simon
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Gouthier, Matthias
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International business review : the official journal of the European International Business Academy
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Toward a theory of repeat purchase drivers for consumer services
Paul, Michael
;
Hennig-Thurau, Thorsten
;
Gremler, Dwayne D.
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10003851360
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2
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
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