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Gebührenkompass : empirische Ergebnisse zur Zufriedenheit von Studierenden mit der Verwendung von Studiengebühren an deutschen Universitäten
Förderverein für Marketing an der Universität Hohenheim - Hohenheim - 2007 - 2011; damit Ersch. eingest.
Persistent link: https://www.econbiz.de/10003758117
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Student relationship management in Germany - foundations and opportunities
Hilbert, Andreas; Schönbrunn, Karoline; Schmode, Sophie - In: Management revue : socio-economic studies 18 (2007) 2, pp. 204-219
Persistent link: https://www.econbiz.de/10003489182
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Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten; Fuß, Stefan; Voss, Roediger; … - In: International journal of public sector management : IJPSM 23 (2010) 2, pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
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The impact of brand strength on satisfaction, loxaltry and WOM : an empirical examination in the higher education sector
Casidy, Riza; Wymer, Walter - In: The journal of brand management : an international journal 22 (2015) 2, pp. 117-135
Persistent link: https://www.econbiz.de/10011288584
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Cross-cultural research in alumni loyalty : an empirical study among master students from German and Russian universities
Iskhakova, Lilia; Hilbert, Andreas; Joehnk, Peter - In: Journal of nonprofit & public sector marketing 33 (2021) 4, pp. 457-492
Persistent link: https://www.econbiz.de/10012650503
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Student relationship management in Germany : foundations and opportunities
Hilbert, Andreas; Schönbrunn, Karoline; Schmode, Sophie - In: Management revue : socio-economic studies 18 (2007) 2, pp. 204-219
The objective of the article is to introduce to the topic of Student Relationship Management (SRM) in Germany. The concept has been derived from the idea of a Customer Relationship Management (CRM), which has already been successfully implemented in many enterprises. Its objective is to canvass...
Persistent link: https://www.econbiz.de/10009778137
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10010512691
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788
Persistent link: https://www.econbiz.de/10014283326