Um die Bekanntheit eines Produkts zu erweitern, nutzen Unternehmen die vielfältigen Kommunikationsbeziehungen von Privaten im Internet aus. Denn (Weiter-)Empfehlungen unter Freunden oder Bekannten erreichen aufgrund ihrer Authentizität, Verlässlichkeit und Vertrauenswürdigkeit zumeist eine...

The importance of digital platforms and related data-driven business models is ever in-creasing and poses challenges for the workability of competition in the respective markets (tendencies towards dominant platforms, paying-with-data instead of traditional money, privacy concerns, etc.). Due to...

The importance of digital platforms and related data-driven business models is ever increasing and poses challenges for the workability of competition in the respective markets (tendencies towards dominant platforms, paying-with-data instead of traditional money, privacy concerns, etc.). Due to...

Marketing has always advocated a customer orientation but the reality in many companies has been different. Businesses have always known that word‐of‐mouth is an important element of marketing, but only since the emergence of Web 2.0 have businesses realised that with the power of the...