Attempts to capture the varied conceptualizations of industries by researchers and to provide some perspectives from which to understand the concepts, evolution and implementation of TQM. A case study of TQM implementation is presented and the implications for developing economies are highlighted.

Purpose – This article seeks to examine the challenges and prospects of human resource management (HRM) in a developing‐country context. It focuses on contextual factors and employee involvement in analysing HRM to provide theoretical insights. Design/methodology/approach – To explore the...