Coleman, Grace; Ingram, Hadyn - In: International Journal of Contemporary Hospitality Management 16 (2004) 1, pp. 52-58
Recounts how learning and development strategy at Costa Coffee (a division of Whitbread Restaurants) was investigated … Coffee’s learning and development department and team against two competitors, resulting in the creation of a new … benchmarking model. Shows how the model can be used to measure and monitor learning and development effectiveness and offers …