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Management control in service activities : a 'new frontier'?
Malleret, Véronique - 2015
The first part of the paper presents the specificities of management control in service activities. The second part of the paper is more specifically dedicated to the assessment of discretionary activities; it proposes a general framework for the evaluation of discretionary activities before...
Persistent link: https://www.econbiz.de/10010504005
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La rentabilité des services dans les entreprises industrielles : enquête sur un postulat
Malleret, Véronique - 2005
Persistent link: https://www.econbiz.de/10002825023
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Contrôle de gestion et mesure de la qualité du service
Malleret, Véronique - In: Les services de l'an 2000 : à la mémoire d'Éric Langeard, (pp. 71-94). 1999
Persistent link: https://www.econbiz.de/10001429716
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Towards an operational definition of services
Téboul, James; Malleret, Véronique - 1986
Persistent link: https://www.econbiz.de/10000718743
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Vers une définition opérationnelle des services
Malleret, Véronique - In: Politiques et management public : PMP 3 (1985) 3, pp. 21-49
Persistent link: https://www.econbiz.de/10001041465