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Dienstleistung
Beziehungsmarketing
6
Business process management
6
Dienstleistungsqualität
6
Hospital
6
Krankenhaus
6
Relationship marketing
6
Service quality
6
Prozessmanagement
5
Lieferantenmanagement
4
Supplier relationship management
4
Business services
3
Customer satisfaction
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Gesundheitsversorgung
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Health care
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Kundenzufriedenheit
3
Theorie
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Theory
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USA
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United States
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Unternehmensdienstleistung
3
Arbeitszufriedenheit
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Corporate Governance
2
Corporate governance
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Customer centricity
2
Customer orientation
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Dienstleistungsmanagement
2
Dienstleistungssektor
2
Firm performance
2
Gesundheitswesen
2
Health care system
2
Job satisfaction
2
Leistungsmotivation
2
Organizational behaviour
2
Outsourcing
2
Patienten
2
Patients
2
Physicians
2
Service blueprint
2
Service industry
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Gemmel, Paul
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Van Dierdonck, Roland
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Van Looy, Baart
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Vandaele, Darline
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Pearson always learning
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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ECONIS (ZBW)
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Service management : an integrated approach
Gemmel, Paul
(
ed.
);
Van Looy, Baart
(
contributor
); …
-
2013
-
3. ed.
Persistent link: https://www.econbiz.de/10010228093
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2
Impact of support services on end-users' satisfaction
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002718012
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