Narrow search
Showing 1 - 10 of 7,082
Cover Image
Service Enterprise Integration : An Enterprise Engineering Perspective
Hsu, Cheng (contributor) - 2007
Service Enterprise Integration is developing a business paradigm that is of considerable interest in both the "push" research the academic area and the "pull" research of industry. A prominent example of this development has been the transformation of IBM into a service enterprise and the...
Persistent link: https://www.econbiz.de/10013520628
Cover Image
Integration von Produktion und Dienstleistung - hybride Wertschöpfung
2008
Persistent link: https://www.econbiz.de/10003969602
Cover Image
Schwerpunktthema: IT-Service-Management und IT-Automation
2011
Persistent link: https://www.econbiz.de/10008841054
Cover Image
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
Alt, Rainer (ed.); Fähnrich, Klaus-Peter (contributor) - International Symposium on Services Science <1, 2009, … - 2009
Persistent link: https://www.econbiz.de/10003848344
Cover Image
Wertorientiertes IT-Servicemanagement
Fröschle, Hans-Peter (ed.); Zarnekow, Rüdiger (contributor) - 2008
Persistent link: https://www.econbiz.de/10003786521
Cover Image
Executive's guide to IT governance : improving systems processes with service management, CobiT, and ITIL
Moeller, Robert R. - 2013
Persistent link: https://www.econbiz.de/10010248548
Cover Image
Global sourcing of services : strategies, issues and challenges
Palvia, Shailendra (ed.); Palvia, Prashant (ed.) - 2017
Persistent link: https://www.econbiz.de/10011477800
Cover Image
Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter (contributor); Spath, Dieter. (contributor) - 2011
1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...
Persistent link: https://www.econbiz.de/10011726945
Cover Image
Information technology governance and service management : frameworks and adaptations
Cater-Steel, Aileen (contributor) - 2009
"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.
Persistent link: https://www.econbiz.de/10011726281