Risk/return management has not only evolved as one of the key success factors for enterprisesespecially in the financial services industry, but is in the times of the economic crisis initiated by thefinancial markets crucial for the survival of a company. It demands powerful and at the same...

Cloud Computing is a topic that has gained momentum in the last years. Current studies show that anincreasing number of companies is evaluating the promised advantages and considering making use ofcloud services. In this paper we investigate the phenomenon of cloud computing and its importance...

Einleitung – Zero Outage als Maxime in der IT -- Qualität aus unterschiedlichen Blickwinkeln -- ISO, ITIL & Co. – Basis und Orientierung schaffen -- Qualität im Fokus – zwischen Trend und Tagesgeschäft -- Den Kompass nach Norden ausrichten: die vier Eckpfeiler des Quality Management --...