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A process-output classification for customer participation in services
Dong, Beibei; Sivakumar, K. - In: Journal of service management 26 (2015) 5, pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
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Which controls are better for service outsourcing? : integrating service-dominant logic and service characteristics
Roy, Subroto; Sivakumar, K. - In: AMS review : official publication of the Academy of … 4 (2014) 3/4, pp. 45-62
Persistent link: https://www.econbiz.de/10010467852
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Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar; Jayasimha, K. R.; … - In: The journal of services marketing 36 (2022) 6, pp. 849-861
Persistent link: https://www.econbiz.de/10013407609