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Dienstleistung
Innovation
31
Quality management
29
Sweden
27
Dienstleistungsqualität
23
Service quality
23
Qualitätsmanagement
21
Services
20
Schweden
19
Dienstleistungssektor
18
Service industry
18
Service innovation
18
Customer integration
16
Customer satisfaction
16
Health care
16
Innovation management
16
Innovationsmanagement
16
Kundenintegration
16
Beziehungsmarketing
15
Relationship marketing
15
Manufacturing industries
12
Dienstleistungsinnovation
11
Kundenzufriedenheit
11
Betriebliche Wertschöpfung
10
New product development
10
New service development
10
Value creation
10
Bundling strategy
9
Gesundheitswesen
9
Health care system
9
Leistungsbündel
9
Produktentwicklung
9
Consumer behaviour
8
Gesundheitsversorgung
7
Industrie
7
Konsumentenverhalten
7
Organizational change
7
Performance measurement
7
Product quality
7
Produktqualität
7
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Undetermined
12
Free
1
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Article
18
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Article in journal
14
Aufsatz in Zeitschrift
14
Aufsatz im Buch
4
Book section
4
Language
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English
18
Author
All
Witell, Lars
17
Gustafsson, Anders
7
Edvardsson, Bo
6
Kristensson, Per
6
Snyder, Hannah
4
Fombelle, Paul
2
Jaakkola, Elina
2
Meiren, Thomas
2
Perks, Helen
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Valtakoski, Aku
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Brady, Michael K.
1
Brodie, Roderick J.
1
Carlborg, Per
1
Colurcio, Maria
1
De Gosson de Varennes, Serge
1
Engström, Jon
1
Fundin, Anders
1
Gebauer, Heiko
1
Gremyr, Ida
1
Hammedi, Wafa
1
Johansson, A. Elisabeth
1
Johnson, Michael D.
1
Kowalkowski, Christian
1
Lervik-Olsen, Line
1
Löfberg, Nina
1
McColl-Kennedy, Janet R.
1
Norin, Olof
1
Patricio, Lia
1
Pilawa, Joanna
1
Raddats, Chris
1
Reynoso, Javier
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Voss, Christopher A.
1
Wild-Weitlaner, Doris
1
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Journal of business research : JBR
4
Journal of service management
4
The journal of services marketing
2
Debating innovation : perspectives and paradoxes of an idealized concept
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Journal of retailing and consumer services
1
Journal of service research
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
18
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1
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
2
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
3
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
4
Against service innovation : why service innovation is not sustainable
Witell, Lars
;
Snyder, Hannah
;
Carlborg, Per
- In:
Debating innovation : perspectives and paradoxes of an …
,
(pp. 203-219)
.
2023
Persistent link: https://www.econbiz.de/10014228410
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
7
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
8
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
9
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
10
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
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