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Dienstleistung
Theorie
24,739
Theory
24,354
Service quality
24,325
Dienstleistungsqualität
23,577
Stochastischer Prozess
19,607
Stochastic process
19,160
Scheduling-Verfahren
12,764
Scheduling problem
12,687
Customer satisfaction
7,323
Kundenzufriedenheit
7,120
Wahrscheinlichkeitsrechnung
6,803
Probability theory
6,519
Mathematische Optimierung
5,957
Mathematical programming
5,937
Consumer behaviour
5,836
Konsumentenverhalten
5,778
Relationship marketing
5,110
Beziehungsmarketing
5,094
Services
4,727
Volatilität
4,280
Volatility
4,218
Optionspreistheorie
3,908
Option pricing theory
3,857
Warteschlangentheorie
3,630
Algorithmus
3,324
Algorithm
3,315
Krankenhaus
3,225
Hospital
3,182
Heuristik
3,146
Heuristics
3,138
Qualitätsmanagement
3,137
Queueing theory
3,127
Quality management
3,040
Wirtschaftsprüfung
2,906
Financial audit
2,899
Health care
2,709
Gesundheitsversorgung
2,687
Dienstleistungssektor
2,676
Schätztheorie
2,642
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Undetermined
973
Free
747
CC license
26
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Book / Working Paper
3,864
Article
3,172
Journal
129
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1
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1,698
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1,698
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727
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659
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659
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512
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364
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362
Arbeitspapier
327
Collection of articles of several authors
309
Sammelwerk
309
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178
Konferenzschrift
170
Dissertation u.a. Prüfungsschriften
161
Amtsdruckschrift
146
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146
Lehrbuch
93
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91
Bibliography included
91
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91
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91
Conference proceedings
78
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69
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66
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43
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39
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26
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26
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26
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26
Advisory report
22
Gutachten
22
Adressbuch
16
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15
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15
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14
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English
3,376
German
2,403
Undetermined
961
French
201
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91
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56
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35
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31
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23
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21
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15
Czech
14
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11
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10
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8
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8
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7
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4
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1
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Bruhn, Manfred
93
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
37
Leimeister, Jan Marco
35
Edvardsson, Bo
32
Krcmar, Helmut
31
Haller, Sabine
27
Hadwich, Karsten
24
Meyer, Anton
23
Stauss, Bernd
23
Vargo, Stephen L.
23
Fließ, Sabine
22
Ahlert, Dieter
21
Kleinaltenkamp, Michael
20
Bitner, Mary Jo
19
Berry, Leonard L.
17
Görg, Holger
17
Lusch, Robert F.
17
Weinkopf, Claudia
17
Zeithaml, Valarie A.
17
Grönroos, Christian
16
Gustafsson, Anders
16
Witell, Lars
16
Fisk, Raymond P.
14
Polese, Francesco
14
Crinò, Rosario
13
Gallouj, Faïz
13
Ganz, Walter
13
Richter, Magnus
13
Wirtz, Jochen
13
Bullinger, Hans-Jörg
12
Hipp, Christiane
12
Lovelock, Christopher H.
12
Parasuraman, A.
12
Beverungen, Daniel
11
Geishecker, Ingo
11
Gremler, Dwayne D.
11
Kerner, Antonín
11
Maleri, Rudolf
11
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Devlet İstatistik Enstitüsü
56
Springer Fachmedien Wiesbaden
44
Europäische Kommission
25
OECD
25
Europäische Kommission / Statistisches Amt
23
Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
23
National Bureau of Economic Research
17
London School of Economics and Political Science
13
Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen>
12
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
11
Ecorys
9
Institut Arbeit und Technik <Gelsenkirchen>
9
Singapur / Department of Statistics
9
DECISION
8
Europäische Kommission / Generaldirektion Justiz und Verbraucher
8
Malaysia / Jabatan Perangkaan
8
TNO
8
Deutsches Institut für Wirtschaftsforschung
7
Deutschland / Bundesministerium für Bildung und Forschung
7
European Foundation for the Improvement of Living and Working Conditions
7
Europäische Kommission / Generaldirektion Migration und Inneres
7
Ungarn / Központi Statisztikai Hivatal
7
Verlag Dr. Kovač
7
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
7
Központi Statisztikai Hivatal
6
Nomos Verlagsgesellschaft
6
Svenska Handelshögskolan <Helsinki>
6
American Marketing Association
5
Europäische Gemeinschaften / Kommission
5
Fraunhofer-Institut für System- und Innovationsforschung
5
IGI Global
5
Industrie- und Handelskammer <Köln>
5
Institut für Technik der Betriebsführung
5
Institut für Volkswirtschaftslehre <Ilmenau>
5
Institut für Zukunftsstudien und Technologiebewertung
5
Springer-Verlag GmbH
5
Universität <Kaiserslautern> / Lehrstuhl für Produktionswirtschaft
5
Advanced Institute of Management Research <London>
4
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
4
Duncker & Humblot
4
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SpringerLink / Bücher
129
The journal of services marketing
64
Journal of service management
63
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
The service industries journal
53
Journal of business research : JBR
48
Ifo Schnelldienst
47
Journal of service research : JSR
37
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
31
Research
28
Springer eBook Collection / Business and Economics
28
Springer eBook Collection
27
International journal of services technology and management
25
International journal of production economics
24
Journal of service research
24
Gabler Edition Wissenschaft
23
The journal of business & industrial marketing
23
Izvestija Akademii Nauk SSSR
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Journal of retailing and consumer services
19
Forum Dienstleistungsmanagement
18
Industrial marketing management : the international journal for industrial and high-tech firms
18
Politická ekonomie : teorie, modelování, aplikace
18
Working paper / National Bureau of Economic Research, Inc.
18
ifo Dresden berichtet
18
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
European journal of marketing : EJM
16
Handbook of service science ; [Vol. 1]
16
NBER working paper series
16
London School of Economics and Political Science - Publications
15
Prace naukowe Akademii Ekonomicznej Imienia Oskara Langego we Wrocławiu
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
International journal of quality and service sciences
14
International journal of services and operations management
14
Lehrbuch
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
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ECONIS (ZBW)
5,909
USB Cologne (EcoSocSci)
802
USB Cologne (business full texts)
211
EconStor
86
ArchiDok
77
RePEc
68
BASE
5
OLC EcoSci
5
Other ZBW resources
3
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1
When service times depend on customers' delays : a relationship between two models of dependence
Wu, Chenguang
;
Bassamboo, Achal
;
Perry, Ohad
- In:
Operations research
70
(
2022
)
6
,
pp. 3345-3354
Persistent link: https://www.econbiz.de/10014307824
Saved in:
2
Qualitätssicherung bei Dienstleistungen
Sieker, Axel
-
2000
Persistent link: https://www.econbiz.de/10013430947
Saved in:
3
Appointment scheduling for multi-stage sequential service systems with stochastic service durations
Zhou, Shenghai
;
Yue, Qing
- In:
Computers & operations research : and their …
112
(
2019
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012109184
Saved in:
4
Sequencing and scheduling appointments for multi-stage service systems with stochastic service durations and no-shows
Zhou, Shenghai
;
Yue, Qing
- In:
International journal of production research
60
(
2022
)
5
,
pp. 1500-1519
Persistent link: https://www.econbiz.de/10013170877
Saved in:
5
An invitation control policy for proactive service systems : balancing efficiency, value, and service level
Yom-Tov, Galit B.
;
Yedidsion, Liron
;
Xie, Yueming
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1077-1095
Persistent link: https://www.econbiz.de/10012653949
Saved in:
6
Adaptive scheduling in service systems : a dynamic programming approach
Mahes, Roshan
;
Mandjes, Michel
;
Boon, Marko
;
Taylor, …
- In:
European journal of operational research : EJOR
312
(
2024
)
2
,
pp. 605-626
Persistent link: https://www.econbiz.de/10014456306
Saved in:
7
A note on reliability analysis of an N-policy unreliable MX/(G1G2)/1 queue with optional repeated service
Kalita, Chandi Ram
;
Choudhury, Gautam
- In:
RAIRO / Operations research
52
(
2018
)
3
,
pp. 713-724
Persistent link: https://www.econbiz.de/10011987161
Saved in:
8
Decision making under uncertain and dependent system rates in service systems
Ekin, Tahir
;
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
291
(
2021
)
1
,
pp. 335-348
Persistent link: https://www.econbiz.de/10012495311
Saved in:
9
Queuing for expert
services
Debo, Laurens G.
(
contributor
);
Toktay, L. Beril
(
contributor
)
-
2004
-
[Elektronische Ressource], rev
Persistent link: https://www.econbiz.de/10002395716
Saved in:
10
Queuing for expert
services
Debo, Laurens G.
(
contributor
);
Toktay, L. Beril
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002380613
Saved in:
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