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Qualitätssicherung bei Dienstleistungen
Sieker, Axel - 2000
Persistent link: https://www.econbiz.de/10013430947
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Adaptive scheduling in service systems : a dynamic programming approach
Mahes, Roshan; Mandjes, Michel; Boon, Marko; Taylor, … - In: European journal of operational research : EJOR 312 (2024) 2, pp. 605-626
Persistent link: https://www.econbiz.de/10014456306
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Sequencing and scheduling appointments for multi-stage service systems with stochastic service durations and no-shows
Zhou, Shenghai; Yue, Qing - In: International journal of production research 60 (2022) 5, pp. 1500-1519
Persistent link: https://www.econbiz.de/10013170877
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Appointment scheduling for multi-stage sequential service systems with stochastic service durations
Zhou, Shenghai; Yue, Qing - In: Computers & operations research : and their … 112 (2019), pp. 1-13
Persistent link: https://www.econbiz.de/10012109184
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Circulation of autonomous agents in production and service networks
Gallay, Olivier; Hongler, Max-Olivier - In: International journal of production economics 120 (2009) 2, pp. 378-388
Persistent link: https://www.econbiz.de/10003888402
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An advanced queueing model to analyze appointment-driven service systems
Creemers, Stefan; Lambrecht, Marc R. - In: Computers & operations research : and their … 36 (2009) 10, pp. 2773-2785
Persistent link: https://www.econbiz.de/10003907004
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Service performance analysis and improvement for a ticket queue with balking customers
Xu, Susan H.; Gao, Long; Ou, Jihong - In: Management science : journal of the Institute for … 53 (2007) 6, pp. 971-990
Persistent link: https://www.econbiz.de/10003490974
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A queuing-based model for optimal dimension of service firms
Parra-Frutos, Isabel - In: SERIEs : Journal of the Spanish Economic Association 1 (2010) 4, pp. 459-474
This paper examines a stochastic model to determine optimal pricing, waiting time, output, and sizing decisions for service firms which compete on time in an uncertain environment. Sizing decisions concern optimal service capacity and maximum physical waiting room (with a given probability)....
Persistent link: https://www.econbiz.de/10009355897
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Bounded rationality in service systems
Huang, Tingliang; Allon, Gad; Bassamboo, Achal - 2011
Persistent link: https://www.econbiz.de/10009240536
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Bounded rationality in service systems
Huang, Tingliang; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 15 (2013) 2, pp. 263-279
Persistent link: https://www.econbiz.de/10009751784