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Operationalisation of service innovation : a systems thinking approach

Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 38 (2018) 9/10, pp. 561-583

Persistent link: https://www.econbiz.de/10011880848

International marketing of services and developing countries

Oyewole, Philemon - In: Services marketing quarterly 39 (2018) 2, pp. 79-91

Persistent link: https://www.econbiz.de/10011859499

Service innovation and service innovation performance : a study of banking services

Muhammad Imran Hanif; Asgher, Muhammad Umer - In: Pakistan journal of commerce and social sciences 12 (2018) 2, pp. 670-694

This study empirically examines the relationship between service innovation and service innovation performance. Typology of service innovation (SI) based on new service offering/product (NSO), new service process (NSP) and new service business model (NSBM)is tested for their likely effect on...

Persistent link: https://www.econbiz.de/10011934293

Effect of exports of goods and services and energy consumption in Italy's service sector

Huseynli, Bahman - In: International Journal of Energy Economics and Policy : IJEEP 13 (2023) 3, pp. 254-261

Persistent link: https://www.econbiz.de/10014366837

Cross-cultural diversity management in service firms

Bouncken, Ricarda B.; Reuschl, Andreas J.; Barwinski, … - In: European journal of international management : EJIM 12 (2018) 5/6, pp. 510-535

Persistent link: https://www.econbiz.de/10011959918

Dienstleistungsmanagement im Krankenhaus II : Prozesse, Produktivität, Diversität

Bouncken, Ricarda B. - 2014

Die Praxis und Theorie zum Management von Dienstleistungen gewinnt im Krankenhausbereich zunehmend an Bedeutung. Ziel ist es, den Herausforderungen des demografischen Wandels, des Fachkräftemangels und der Forderung nach mehr Wirtschaftlichkeit zu begegnen. Durch eine prozessorientierte...