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Twenty years of service innovation research
Miles, Ian D. - In: Service innovation : novel ways of creating value in …, (pp. 3-34). 2016
Persistent link: https://www.econbiz.de/10011497310
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Innovation and skills : future service science education
Macauly, Linda; Moxham, Claire; Jones, Barbara; Miles, … - 2010
Persistent link: https://www.econbiz.de/10003968971
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Service tranformation through new information technology : information horizons revisited
Miles, Ian D.; Rush, Howard J.; Bessant, John R. - In: Driving service productivity : value-creation through …, (pp. 19-41). 2014
Persistent link: https://www.econbiz.de/10011337817
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Case Studies in Service Innovation
Macaulay, Linda A. - 2012
Introduction to the Book -- Introduction to Service Innovation -- Introduction to Business Model Innovation Cases -- Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers -- Survival by “Servicisation”: A Multiple-case Study of the Taiwanese Video Games...
Persistent link: https://www.econbiz.de/10014552584