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Complex service delivery processes : strategy to operations
Harvey, Jean - 2010 - 2nd ed
Persistent link: https://www.econbiz.de/10009010392
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Managing service delivery processes : linking strategy to operations
Harvey, Jean - 2006
Persistent link: https://www.econbiz.de/10003106518
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Operations management in professional service organisations : a typology
Harvey, Jean - 2003
Persistent link: https://www.econbiz.de/10001797860
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Crafting service processes : the art and science
Harvey, Jean - 2019
Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion.
Persistent link: https://www.econbiz.de/10012013985
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Editorial for journal of operations management special issue on "professional service operations management (PSOM)"
Harvey, Jean; Heineke, Janelle; Lewis, Michael - In: Journal of operations management 42/43 (2016), pp. 4-8
Persistent link: https://www.econbiz.de/10011492287