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The four things a service business must get right
Frei, Frances X. - In: Harvard business review : HBR 86 (2008) 4, pp. 70-80
Persistent link: https://www.econbiz.de/10003667491
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Vier Gewinnerprinzipien für Dienstleister
Frei, Frances X. - In: Harvard-Business-Manager : das Wissen der Besten 30 (2008) 6, pp. 60-75
Persistent link: https://www.econbiz.de/10003709865