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Dienstleistungsmarketing
Consumer behaviour
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Dealing with customer misbehaviour : employees' tactics, practical judgement and implicit knowledge
Echeverri, Per
;
Salomonson, Nicklas
;
Åberg, Annika
- In:
Marketing theory
12
(
2012
)
4
,
pp. 427-449
Persistent link: https://www.econbiz.de/10009697266
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