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~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
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Emotionen in der Arbeitswelt :...
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Dienstleistungsqualität
Relationship marketing
Emotion
10,383
Arbeitsplatz
3,266
Konsumentenverhalten
3,163
Consumer behaviour
3,162
Workplace
1,755
Kognition
1,021
Cognition
1,013
Arbeitszufriedenheit
912
Job satisfaction
892
Intelligenz
865
Arbeitsverhalten
859
Work behaviour
857
Persönlichkeitspsychologie
841
Personality psychology
840
Intelligence
834
Beziehungsmarketing
819
Experiment
800
Customer satisfaction
792
Kundenzufriedenheit
792
Organizational behaviour
759
Verhalten in Organisationen
759
Führungsstil
659
Leadership style
653
USA
652
Stress
623
Theorie
621
Theory
609
United States
589
Brand management
588
Markenführung
588
Work stress
576
Service quality
561
Deutschland
500
Arbeitspsychologie
484
Organizational psychology
464
Werbewirkung
451
Advertising effects
449
Emotions
428
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56
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Han, Heesup
10
Barnes, Donald C.
6
Folse, Judith Anne Garretson
6
Hur, Won-Moo
6
Ladhari, Riadh
6
Medler-Liraz, Hana
6
Vázquez Casielles, Rodolfo
6
Ahn, Jiseon
5
Babin, Barry J.
5
Chebat, Jean-Charles
5
Fan, Xiucheng
5
Grandey, Alicia
5
Hanks, Lydia
5
Huan, Tzung-cheng
5
Mattila, Anna S.
5
McColl-Kennedy, Janet R.
5
Moon, Tae Won
5
Qu, Hailin
5
Ribeiro, Manuel Alector
5
Seger-Guttmann, Tali
5
Svensson, Göran
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Delcourt, Cécile
4
Du, Jiangang
4
Feng, Tianjun
4
Gremler, Dwayne D.
4
Groth, Markus
4
Guchait, Priyanko
4
Hussain, Khalid
4
Hyun, Sunghyup Sean
4
Härtel, Charmine E. J.
4
Junaid, Muhammad
4
Kim, Woo Gon
4
Lee, JungHoon
4
Miao, Li
4
Ok, Chihyung
4
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Springer Fachmedien Wiesbaden
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CRC Press.
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Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Goethe-Universität Frankfurt am Main
1
Marketing Research Congress <44, 1991, Luxembourg>
1
OECD
1
Technische Universität Chemnitz
1
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International journal of hospitality management
74
Journal of business research : JBR
55
Journal of retailing and consumer services
52
The journal of services marketing
27
International journal of contemporary hospitality management
20
The journal of brand management : an international journal
19
Journal of hospitality marketing & management
18
The service industries journal
16
Journal of travel and tourism marketing
15
The journal of product & brand management
14
Journal of service research : JSR
13
Psychology & marketing
13
Service business
12
Tourism management : research, policies, practice
12
European journal of marketing : EJM
11
Journal of service theory and practice : JSTP
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service management
10
Tourism management perspectives : TMP
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
International journal of quality and service sciences
9
Journal of marketing management : MM
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
8
Journal of service research
8
Journal of service theory and practice
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
Journal of business ethics : JOBE
7
Journal of customer behaviour
7
Journal of the Academy of Marketing Science
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Administrative Sciences : open access journal
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Managing service quality : MSQ ; an international journal
6
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ECONIS (ZBW)
1,210
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1
The influence of text-based technology-mediated communication on the connection quality of workplace relationships : the mediating role of emotional labor
Silard, Anthony
;
Watson-Manheim, Mary Beth
;
Lopes, Nuno Jose
- In:
Review of managerial science : RMS
17
(
2023
)
6
,
pp. 2035-2053
Persistent link: https://www.econbiz.de/10014335756
Saved in:
2
Drs. Muth and Mills meet Dr. Tiebout : integrating location-specific amenities into multi-community equilibrium models
Epple, Dennis N.
;
Gordon, Brett
;
Sieg, Holger
- In:
Journal of regional science
50
(
2010
)
1
,
pp. 381-400
Persistent link: https://www.econbiz.de/10003961998
Saved in:
3
Visual workplace practices positively impact business processes
Kattman, Braden
;
Corbin, Thomas P.
;
Moore, Larry E.
; …
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
3
,
pp. 412-430
Persistent link: https://www.econbiz.de/10009571000
Saved in:
4
User-centred design thinking : application of UCDT theories to workplace management
Kwon, Minyoung
;
Remøy, Hilde
- In:
A handbook of management theories and models for office …
,
(pp. 184-193)
.
2022
Persistent link: https://www.econbiz.de/10012888053
Saved in:
5
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
6
Your presence is requested : mindfulness infusion in workplace interactions and relationships
Reina, Christopher S.
;
Kreiner, Glen E.
;
Rheinhardt, …
- In:
Organization science
34
(
2023
)
2
,
pp. 722-753
Persistent link: https://www.econbiz.de/10014320318
Saved in:
7
Customer satisfaction and quality management
1991
Persistent link: https://www.econbiz.de/10000112418
Saved in:
8
Lieben Sie ihre Kunden, andere haben Sie nicht : [ein Leitfaden zu Kundenbindung]/ Stefanie Simon
Simon, Stefanie
-
2008
Persistent link: https://www.econbiz.de/10003637046
Saved in:
9
Emotionale Kundenbindung im Mobilfunkmarkt
Bauer, Hans H.
;
Heinrich, Daniel
;
Mühl, Johannes C. M.
- In:
Erfolgsfaktoren des Mobile Marketing : [Strategien, …
,
(pp. 91-108)
.
2008
Persistent link: https://www.econbiz.de/10003753399
Saved in:
10
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
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